Return Policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:
1. Item must be unused and in the same condition that you received it.
2. It must also be in the original packaging.
3. A receipt or proof of purchase is required.

There are certain situations where only partial refunds are granted:
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be submitted to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gogoeyewear@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective damaged or incorrect. Send us an email at gogoeyewear@gmail.com and we require proof of defect via photographs.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customer Satisfaction

We take pride with our services, we strive for superb customer service, if for some reason you are not satisfied with your shopping experience, please feel free to reach out to us. We will be more than happy to assist you.